CUSTOMER SERVICE STATEMENT

Here at Nationwide Music Examinations Ltd customer service is fundamental. We are dedicated to providing high quality service to all our stakeholders.

Flexibility for our customers is key to our culture. As part of our service to our customers we offer to:

  • Examine 7 days a week (excluding bank holidays).
  • Promote a no late entry fee policy.
  • Validate a candidate’s entry for a year if that candidate is unable to take an exam for whatever reason.

Information sharing:

We endeavour to keep our website up to date, with accurate information, and aim to rectify any inaccuracies within 24 hours of notification.

We inform our customers of changes, developments and news with e-newsletters, by mail and/or postings on our website.

Communications:

In our communications with stakeholders we are: approachable, friendly, accommodating and helpful.

Respond to enquiries and/or additional information requests typically within two working days.

Entries:

We promote students being able to take their exam in an environment and on an instrument they are comfortable and familiar with.

Confirm date of exam session with teachers within five working days upon receiving entry form by email or letter.

Clear instructions for procedure of entry is on our website.

Certification:

We aim to dispatch as appropriate Certificates and/or Mark Report Sheets to the person entering the candidate(s) within 15 working days.

Appeals:

Nationwide Music Examinations will deal with any appeal against an assessment decision professionally, confidentially and fairly.

Appeals will be dealt with in accordance with our Appeals Policy and Procedure as outlined on our website.

Data and Records:

Will be dealt with and stored in accordance with our Privacy Policy as outlined on our website.

Examiners:

Candidates can expect to be examined by trained professional examiners. Nationwide Music Examinations examiners follow our Safeguarding Code of Practice.

Equality and Diversity:

We are unswerving in the deliverance of our service in accordance with our Equality and Diversity Policy as outlined on our website.

Malpractice:

Any malpractice observed and/or reported will be immediately investigated in accordance with our Assessment Offences Policy as outlined on our website.

Complaints:

Nationwide Music Examinations take complaints very seriously. We deal with them in professional timely manner. They will be investigated, with a response quickly made to the complainant as outlined on our website.

We welcome your feedback to help us to continually improve our service, or if you wish to get in touch with any comments you can contact us at…

E: info@nationwidemusicexams.co.uk
T: 01606 40400
A: 76 Church Road, Northwich, Cheshire, CW9 5PB

Our offices are open 9.30 am-5pm Monday to Friday excluding bank holidays.